Verkada Video Intercom
Connect Services delivers cloud-managed entry security built on Verkada Video Intercom. It combines video verification, two-way audio, credential reading, and remote door release in a single platform for controlled entry across commercial environments.
By removing the need for separate intercom, telephony, and door-entry systems, Verkada creates a simpler way to manage visitors, contractors, deliveries, and staff access. Teams gain clearer visibility at entry points without adding unnecessary operational complexity.
Cloud-Based Entry Management Without Legacy Infrastructure
Verkada Video Intercom combines camera, audio, access control, and cloud-based call routing in one device. This makes it easier to manage visitor communication and secure entry without the legacy infrastructure typically associated with traditional intercom and telephony systems.
Calls can be answered through mobile devices, browsers, desk stations, or other configured endpoints, which gives organisations more flexibility in how reception, after-hours support, and remote entry approval are handled. It is a more adaptable model for offices, schools, healthcare sites, multi-tenant properties, and other environments with changing staffing patterns.
Unified Integration With Verkada Infrastructure
Video Intercom integrates natively with Access Control, Security Cameras, and Alarm Systems across the wider Verkada platform. Teams can verify callers visually, manage credentials, review door events, and investigate entry activity from one system instead of switching between disconnected tools.
It also aligns with Workplace workflows where visitor check-in, temporary access, and entry approvals need to work together. The result is a clearer and more consistent approach to managing entry points across reception areas, offices, depots, residential sites, schools, and public-facing facilities.
Core Capabilities
Integrated Credential Reading
Built-in readers support mobile NFC credentials in Apple Wallet and Google Wallet, encrypted keycards, Bluetooth credentials, and keypad access codes. TD63 models include keypads for PIN entry and multi-factor authentication requirements.
Flexible Call Receiving
Answer calls through Verkada mobile apps, web browsers via Command platform, dedicated iPad receivers running Desk Station, or existing telephony systems via SIP integration. Call routing automatically adjusts based on time schedules and receiver availability.
AI-Powered Search
Search call transcripts using natural language queries to locate specific conversations. Real-time captioning provides text records of all calls, whilst AI analytics identify people and vehicles captured during entry requests.
Cloud-Managed Routing
Configure call workflows that route to appropriate receivers based on time of day, caller location, or custom logic. Route calls to on-site staff during business hours, then automatically redirect to security operations centres after hours.
Comprehensive Visual Context
Pair intercom cameras with neighbouring security cameras to view entryways from multiple angles simultaneously. Receivers understand full context around entry points before granting access.
Multi-Site Management
Manage intercoms across distributed locations from a single Command dashboard. Generate reports across all entry points, monitor usage patterns, and configure consistent entry protocols whilst accommodating site-specific requirements.
Connect Services Implementation
Connect Services designs Video Intercom deployments around entry points, call routing requirements, credential options, and site operations. We assess where video verification, remote release, or integrated access functionality will add the most value and configure the platform to match how your team manages visitors and secure entry.
We handle mounting, commissioning, call routing setup, integrations, and user training across both single-site and multi-site environments. Where required, Video Intercom can also be rolled into broader access control, camera, and alarm deployments delivered by Connect Services.
Specify Your Video Intercom Requirements
Video intercom design depends on entry locations, call routing requirements, credential options, and integration with the wider Verkada platform.
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